Return & Refund Policy
We hope that you are fully satisfied with your purchase, however should you wish to return anything purchased from us, we are happy to provide a refund for goods returned within 14 days of your delivery date and in a fully resalable condition.
Your right to return products does not apply to goods that fall into the below categories:
- Goods specially imported for your order.
- Goods specially manufactured for your order.
- Goods specially ordered in bulk for your order.
Goods that have been ordered incorrectly by the customer Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns will only be refunded or a credit applied to your credit account after we have received the goods and they meet the above criteria. Please ensure when you are returning goods via Royal Mail or Courier that a copy of your invoice/receipt is enclosed with the goods. We cannot apply any refund or credit without a copy of your invoice/receipt or proof of delivery.
Please note delivery charges are non-refundable unless the goods being returned have been sent to you in error from us.