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If I have a problem with my machine, how quickly can an engineer come out?

Created by Michael Woodward Jan 28, 2019 10:02:26 AM Published in Generic embroidery related FAQ's 1600 Views.

Our first reaction to a reported machine problem would be support from an engineer over the phone, as the majority of problems or faults can be resolved over the phone.

Should the engineer not be able to assist you over the phone, we will aim to get to all machine breakdowns within 48 hours.

We have engineers based in Glasgow, Leeds and London, so there is always an engineer within only a couple of hours of your location.